To excel as an office manager, administrator or secretary you need to perfect your interpersonal and behavioral skills, to ensure you stray in control and on top of every one of your responsibilities. In this workshop you will learn how to.

• • Prioritise your daily responsibilities to achieve maximum output
  • Understand yourself and others thereby improving interactions and relationships
  • Use techniques to help you think creatively, solve problems, plan and make decisions

CONTENT

*Taking Control of Your Work Life

- Streamline your office systems

- External and internal customer service

- Understanding and clarifying purpose, vision and mission

- Making your office user-friendly and efficient

*Essential Administrative Skills

- Planning Skills

- Problem Solving Techniques

- Decision-Making Tools

- Managing meetings effectively

- Become More proactive

*Vital Communication Skills

- Different Styles of communication

- Communicating with confidence

- Learning to be more assertive

- With-in conflict resolution

- Barriers to communication

*Developing as a Professional

- Listening Skills

- Leadership Skills

- Painless methodsfor giving corrective feedback

- Best Practices for delivering positive feedback

FOR WHOM:

Human Resource Managers/Officers, Supervisors, Admin and Personnel Managers, Office Managers and others who perform related functions in the Public and Private sectors.  

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:

Ghana - $6000
Rwanda - $7000
UK - $8000
USA - $8000