• Practice advanced administration techniques to effectively run the office of a senior manager.
• Build excellent relationship with the manager and maximize productivity.
• Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
• Apply professional business-writing techniques in e-mails.
• List the main causes of stress and prepare an action plan to keep it under control.
• Prepare and organize a professional meeting, write its agenda and take minutes accurately.
• Demonstrate professional skills in communicating with the internal/external public in an effective manner.

COURSE CONTENT

Progressive Role of the Executive Assistant/PA

• Developing and Broadening your Role
• Expanding Yourself: Going Beyond Expectations
• Widening the Managerial Aspects of your Role
• Competencies of the Modern PA
• Better Management of your Work Flow

Optimizing the Relationship with the Boss

• Establishing Common Objectives/Priorities
• Knowing and Synchronizing Expectations
• Building and Managing the Relationship
• Maximizing your Value Relative to the Boss
• Partnering with the Boss

Effective Interpersonal Communication

• Building Excellent Relationships with Colleagues
• Dealing with Difficult Personalities
• Developing Self-Confidence and Assertiveness
• Presenting your Ideas and Influencing Others
• Negotiating Win-Win Outcomes
• Perceptions, Attitudes and Beliefs

Professional Business Writing

• Crucial Elements for Excellent Writing
• Writing Professional Emails
• Email Etiquette

Controlling Stress

• Understanding Stress
• What Happens When you are Under Stress: The Symptoms
• Identifying Actual Causes of Stress
• Action-Planning to Keep Stress Under Control
• Time-Management Preventive Measures

Organizing Professional Meetings

• Planning for the Meeting
• Preparing the Agenda
• Techniques for Writing the Minutes
• Improving the Effectiveness of your Meetings
• Actions to Take After your Meetings

Dealing with Visitors and Improving Customer Service

• Different Techniques for Screening Visitors
• Servicing Internal and External Customers
• Handling Complaints Professionally
• Making your Department Customer-Friendly

FOR WHOM:

Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6000
Rwanda - $7000
UK - $8000
USA - $8000