Participants will gain a comprehensive understanding of what makes an effective manager, from developing positive relationships, exercising team leadership and motivating people to setting performance expectations and coaching staff to empower growth.

CONTENT

Managing Versus Leading

• Program introduction
• The role of management
• The transition from doing to managing
• Leadership: Opportunities for future growth
• Workplace trends and challenges facing managers

Communicating Effectively

• Defining the principles of effective communication
• Communicating with diplomacy, tact and credibility
• Identifying and flexing your communication style (self-assessment)
• Applying effective communication strategies and techniques

Managing Engagement

• Identifying the needs of a diverse workforce
• Understanding the factors that influence retention and increase engagement
• Applying effective talent management strategies to the different generations at work
• Sharing best practices of innovative and productive workplaces

Building Collaboration and Teamwork

• Creating relationships based on trust, collaboration and accountability
• Guiding individuals to work towards a common goal
• Dealing with the barriers to effective teamwork
• Getting your teams to become self-directed and autonomous
• Evaluating team performance

Managing for Performance and Results

• Planning for performance
• Aligning objectives with your company’s business goals
• Establishing performance standards
• Developing performance objectives and work plans
• Monitoring and reviewing results
• Providing feedback
• Diagnosing and dealing with performance gaps and taking corrective action

FOR WHOM:

Administrators, executive secretaries, supervisors, existing or prospective office managers/ senior administrators and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:

Nigeria - $6000
Rwanda - $7000
UK - $8000
USA - $8000