• Flex your communication style to meet the challenges of generational differences
• Recognize how values, work style, cultural influences and career expectations influence communications
• Reduce interpersonal conflict and ensure more successful teamwork
• Move beyond generational stereotypes and create successful knowledge transfers
• Learn how people from different generations define respect
• Address your audience more effectively by customizing messages and selecting the appropriate communication method

CONTENT

• Recognizing the business implications and challenges associated with a multigenerational workforce
• Determining the most effective approaches to communication with different generations
• Aligning communication solutions with problematic workplace interactions
• Applying techniques to entice, develop and retain workers from all generations
• Flexing your communication style to meet the needs of different generations

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6000
Rwanda - $7000
UK - $8000
USA - $8000