• Identify relevant information
• Research and organize data from multiple sources in appropriate formats
• Categorize data for analysis
• Make difficult decisions involving qualitative data
• Perform analysis from multiple perspectives
• Recognize patterns and determine what they mean for the business
• Evaluate the evidence to identify the best opportunity or most rational solution
• Communicate findings and recommendations clearly

CONTENT

Analytical Skills and Data Analysis

• Identifying core analytical skills
• Exploring the challenges of collecting, evaluating, and presenting information
• Describing the steps in the analytical process: plan, analyze, and conclude

The Planning Phase

• Defining the purpose of the analysis
• Improving your analytical skills by clarifying relevant issues: Why? Who? What are the options, benefits, and risks?
• Identifying issues that are essential for comprehensive understanding
• Deciding on an approach for an analysis project
• Creating a data collection plan for obtaining information

The Analysis Phase

• Organizing, collecting, and evaluating data via graphic tools
• Performing affinity grouping to aggregate unstructured data into categories
• Using a 2x2 grid and SWOT analysis to evaluate ideas and analyze strategies
• Determining risks and performing cost-benefit analysis
• Evaluating data and addressing information gaps

The Conclusion and Reporting Process

• Understanding the characteristics of valid conclusions
• Getting from conclusions to recommendations
• Presenting conclusions graphically

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6000
Rwanda - $7000
UK - $8000
USA - $8000