Event Details
This workshop Computer & Network Administration: II workshop provides participants with the necessary skills for an intermediate-level IT professional. Participants will gain knowledge beyond the basics required to assemble components based on customer requirements, install, configure, and maintain PCs, mobile devices, and software for end users, understand the basics of networking and security forensics, properly and safely diagnose, resolve, and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support and understand the basics of scripting, virtualization, desktop imaging, and deployment.
CONTENT
Operating Systems
- Compare and contrast common operating system types and their purposes
- Compare and contrast features of Microsoft Windows versions
- Summarize general OS installation considerations and upgrade methods
- Use appropriate Microsoft command line tools
- Use Microsoft operating system features and tools
- Use Microsoft Windows Control Panel utilities
- Summarize application installation and configuration concepts
- Configure Microsoft Windows networking on a client/desktop
- Use features and tools of the Mac OS and Linux client/desktop operating systems
Security
- Summarize the importance of physical security measures
- Explain logical security concepts
- Compare and contrast wireless security protocols and authentication methods
- detect, remove, and prevent malware using appropriate tools and methods
- Compare and contrast social engineering, threats, and vulnerabilities
- Compare and contrast the differences of basic Microsoft Windows OS security settings
- Implement security best practices to secure a workstation
- Implement methods for securing mobile devices
- Implement appropriate data destruction and disposal methods
- Configure security on SOHO wireless and wired networks
Software Troubleshooting
- Troubleshoot Microsoft Windows OS problems
- Troubleshoot and resolve PC security issues
- Use best practice procedures for malware removal
- Troubleshoot mobile OS and application issues
- Troubleshoot mobile OS and application security issues
Operational Procedures
- Compare and contrast best practices associated with types of documentation
- Implement basic change management best practices
- Implement basic disaster prevention and recovery methods
- Explain common safety procedures
- Explain environmental impacts and appropriate controls
- Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts.
- Use proper communication techniques and professionalism
- Identify the basics of scripting
- Use remote access technologies
FOR WHOM: Auditors, Computer Executives, Internal Control Officers, CIOs, IT Development Managers, Heads of Department, System Administrators/Engineers, IT Professionals, and Security department managers who form part of the contingency planning or review team.
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
This course is available in the following locations:
Nigeria - $5500
Rwanda - $7500
UK - $8500
USA - $8500
