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Start Date: 17 Feb, 2025

End Date: 21 Feb, 2025

WiFiFree WiFi available

$3,000

Event Details

The Customer Relationship Management using Google Business Services workshop teaches participants digital skills to work collaboratively and productively in a professional environment while addressing customer needs. It will improve their ability to complete common workplace activities using cloud-based tools to create and share documents, spreadsheets, presentations, files; bring the best of Google AI to customer service and communicate effectively with email and online meeting solutions.

 

CONTENT

Introduction to Customer Relationship Management (CRM)

  • Fundamentals of computing systems and customer care
  • Designing a strategy to meet customer needs

Working with Google cloud-based Customer Service tools

  • Creating conversational experiences with Dialogflow
  • Working with real time using Agent Assist
  • Document creation, collaboration and communication with G-Suite

Marketing and Ads on Google

  • Promoting content on YouTube
  • Promoting content using Google Ads
  • Promoting apps with Universal App Campaigns

Enabling Business with Infrastructure Management

  • Creating infrastructure with Google Cloud
  • Managing web hosting services
  • Tracking business data with Google Data Analytics

Gaining feedback on Google investments

  • Insights and analysis using Google Analytics
  • Handling customer requests using Google Marketing Platform

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6500
Rwanda - $7500
UK - $8500
USA - $8500

Venue

Alpha Partners Professional Training Conference Centre, 200, Muritala Mohammed Way (2nd and 3rd Floor) Yaba - Lagos.

Other Dates

Start Date End Date
18 Aug, 2025 22 Aug, 2025
Start Date End Date
17 Feb, 2025 21 Feb, 2025