• Procurement life cycle and its relationship to vendor management
• Three pillars of vendor management success
• Importance of carefully exchanging commitments
• Elements of contracts, statements of work (SOWs), and service level agreements (SLAs)
• Variety, function, and components of vendor agreements
• Change control procedures and governance practices
• Negotiating techniques that support productive working relationships
• Role and function of performance metrics, key performance indicators (KPIs), and vendor performance scorecards
• Managing vendor relationships as the key to success

CONTENT

Foundations

• Vendor Management Success
• Procurement Life Cycle
• Procurement Life Cycle vs. Vendor Management
• Three Pillars of Vendor Management Success
  • Commitments
  • Relationships
  • Metrics
• Vendor Selection Techniques and Considerations

 Commitments

• Exchange of Commitments to Vendor Management Success
• Various Types of Vendor Agreements
• Evaluation of Bid Proposals
• Structure and Purpose of Contracts
• Creating Effective SOWs
• Contract Type in Relationship to Delivery Risk

Relationships

• Managing Vendor Relationships
• Vendor Governance Practices and Procedures
• Changing Controls Systems
• Escalation Pathways
• Negotiating in a Principles Way
• Sharing Success with Vendors
• Alternative Dispute Resolution Techniques
• General Management Skills
  • Communications
  • Delegation
  • Motivation

Metrics

• Vendor Metrics
• Focusing on the Best Metrics not the Easy Ones to Collect
• Application of KPIs
• Role of the Responsibility Assignment Matrix (RASCI)
• Score Cards and Vendor Performance Reporting
• Balanced Score Cards
• Continuous Improvement

Risk

• Various Sources of Vendor Related Risk
• Manage Discrete Vendor Risks
• Apply Risk Minimization Guidelines

FOR WHOM:

Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Ghana - $6000
Rwanda - $7000
UK - $8000
USA - $8000