Participants are shown how to evaluate procedures and make needed changes to methods to improve customer service whilst achieving resources reduction; eliminate wasteful costs; and internal problems that limit performance, and obtain added value of money.

CONTENT

The Role of the Store Keeper

- Supply/Demand Variables

- ABC Analysis

- Determining Product Handling Groups

- Just-in-Time (JIT)

- System and Technologies

Layout Options

- Store Keeping Structures

- Receiving and Storage Options

- Organizing for Flow

- Using the floor and the Height Space

Health and Safety

- Duty of Care

- Equipment Maintenance and Care

- Raising People’s Awareness

- Inspections and Risk Assessments

Stock Coding

- Different Methods

- Understanding of all involved

- Checklist to help on deciding the best option

Stock Checking

- Roles and Responsibility

-Tolerance and Approval

- Reconciliation/Discrepancies

- Authority Levels

Service Levels

- Internal and external Customers

- The key customer Service measure

- Customer Services Sampling

- Effects of standard service

- Minimizing Errors

FOR WHOM:

Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $5000
Rwanda - $7000
UK - $8000
USA - $8000