The rules of Office Effectiveness & Office Etiquette play a fundamental role in keeping the wheels of a business turning smoothly, and often contribute to business success.

CONTENT

• Self-Esteem / Positive Attitude
• Personality & Self-Image
• Good Manners & Office Etiquette
• Etiquette on Personal Space
• Body Language
• Professional Presence – Dress Code & Grooming
• Conflict Handling
• Personality Types
• Balance between Aggression & Assertiveness
• Respecting Racial & Ethnic Differences in the Workplace
• Physical Differences in the Workplace
• Gender & Sexual Differences in the Workplace
• Handling Stress in the Workplace
• Teamwork
• Appropriate use of the Internet
• Personal Issues in the Workplace
• Introductions and Conversations
• Telephone Courtesy
• E-mail Etiquette
• Open-plan Office Etiquette
• Meeting Etiquette
• Business Functions

• Etiquette on Business Travel

FOR WHOM:

High level to middle level managers and supervisors who provide leadership in the work place

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:

Nigeria - $5000
Rwanda - $7000
UK - $8000
USA - $8000