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Start Date: 10 Feb, 2025

End Date: 14 Feb, 2025

WiFiFree WiFi available

$3,000

Event Details

By the end of the program, participants will be able to

  • Understand the importance of customer service in a competitive environment
  • Practice the techniques of managing customer expectations and delighting customers
  • Agree on a strategy to recover from major setbacks and regain the loyalty of customers

 

COURSE CONTENT

  • Customer Service
  • Customer Services in a Competitive Environment
  • Establishing Winning Relationships
  • Customer Requirements for Quality
  • Components and Gaps of Quality Service 
  • The Best-Practice Model and Service Quality Indicators
  • Levels of Service Offered to your Customers
  • Managing Customer Expectations
  • Strategies and Actions to Delight Your Customers
  • Professional Behaviour with the Customer
  • Treating Customer as Royalty 
  • Strategies for Service Delivery
  • Measuring Customer Satisfaction
  • Retaining Current Customers
  • Recovering Lost Customers
  • Attracting New Customers  
  • Polish your Perception Points
  • Upgrading People Skills

FOR WHOM:

Marketing Staff, Managers/Supervisors, Sales Representatives and Senior Customer Service Staff in various segments of the organization in both the Public and Private Sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6000
Rwanda - $7000
UK - $8000
USA - $8000

Venue

200, Murtala Muhammed Way (2nd & 3rd Floors), Adekunle Bus Stop, Yaba, Lagos - Nigeria.

Other Dates

Start Date End Date
02 Jun, 2025 06 Jun, 2025
Start Date End Date
10 Feb, 2025 14 Feb, 2025