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Start Date: 17 Feb, 2025

End Date: 21 Feb, 2025

WiFiFree WiFi available

$3,000

Event Details

Customer Relationship Management using Microsoft Dynamics 365 Customer Service workshop empowers participants to build customer experience (CX) solutions that are fast, agile, and leverage artificial intelligence (AI) to drive actionable insights that anticipate customer needs.

CONTENT

Perform configuration

  • Configure Service Management settings
  • Configure processes
  • Create and configure customer service visualizations

Manage cases and the knowledge base

  • Create and manage cases
  • Create and manage the knowledge base

Manage queues, entitlements, and SLAs

  • Create and manage queues
  • Create and manage entitlements
  • Create and manage SLAs

Configure Forms Pro

  • Create surveys
  • Preview, test, and publish surveys
  • Manage survey responses

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6500
Rwanda - $7500
UK - $8500
USA - $8500

Venue

Alpha Partners Professional Training Conference Centre, 200, Muritala Mohammed Way (2nd and 3rd Floor) Yaba - Lagos.

Other Dates

Start Date End Date
15 Sep, 2025 19 Sep, 2025
Start Date End Date
17 Feb, 2025 21 Feb, 2025