• To effect the catalytic changes for that performances that met expectations, if not exceed expectations
• To spot and kill “bad attitude” virus / hindrances to performances
• To improve work performance using effective preventive management methods.
• To fine-tune your people management skills on work performances

CONTENT

The Umbrella of Performance based Management

• Performance-based - Organization & Job
• Experiential: Performance Results / Outputs
• Performance Management Cycle
• Elements in Individual Performances
• Manage - Monitor – Appraise

Managing & Monitoring Expectations

• What are Expectations
• Experiential: Expectations Hidden Behind Words
• Experiential: Your Work Expectations Profile
• Align Expectations for Results
• „Y Manage Expectations:
• Manage Expectations or Expect to be Managed by Customers
• A.S.A.P.
• 4 Principles for High Stakes Projects
• S-M-I Technique
• 7 Techniques to Manage Expectations
• Expectations' Effects
• Setting Standards & Expectations
• Experiential: Establishing your Criteria for Performance Managing & Monitoring success

Performance Monitoring

• Experiential: Off-the-Chart Results Assessment
• Monitoring Performances
• Performance Monitoring Program
• Contents of Performance Monitoring Program
• Experiential: Performance Monitoring Program
• Experiential: Factors affecting Performances in your department / division / section / team
• Experiential: List out current projects & their current status
• Experiential: Categories these Hindrances based on Cause & Effect methodology
• Experiential: Strategies to eliminate or minimize Hindrances to Work Performances

FOR WHOM:

Operation/Production Managers, Technicians, Machine Operators, Supervisors, Directors, and others who are involved in the day to day activities in the manufacturing sector.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6000
Rwanda - $7000
UK - $8000
USA - $8000