• Learning interviewing techniques and styles
• Understanding different styles of communication
• Communicating effectively with clients and stakeholders
• Active listening skills
• Becoming a skilled interviewer – developing an effective questioning and interviewing style
• Developing skills for dealing with difficult people and situations
• Using interviewing guides and tools
• Tips, tools and techniques for communication

CONTENT

Communication Skills

• Listening
• Body Language
• Tone and Attitude
• Formal versus Informal
• Establishing Rapport
• Building Relationships
• Understanding your Audience

Communication Styles

• Types of Communication
• How style type impacts presenting and receiving messages
• Styles, behaviors and preferences
• Identifying behaviors and working with varying behaviors

DiSC Assessments

• Styles of Communication
• Receiving Messages from different communication styles
• Delivering Messages to different communication styles

Interviewing Preparation

• Meeting rooms and places
• Scheduling
• Agendas
• Preparation
• Formalities
• Being flexible – being over flexible

FOR WHOM

Internal audit staff and management

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:

Nigeria - $3000
Ghana - $6000
Rwanda - $7000
UK - $8000
USA - $8000