The course is designed to provide participants with a solid foundation of all the core elements of hotel quality improvement.

CONTENT

• Introduction to Hotel Quality
• Quality Management-Tools & Theories
• Statistics in Quality
• Accreditation in Hotel Quality
• Quality in Hotel Organizations
• Dashboards and Scorecards
• Past, Present & Future of Hotel Quality

FOR WHOM:

Quality control Managers, Supervisors, Managers, Heads of Departments, Team Managers, staff and others who perform related function

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6000
Rwanda - $7000
UK - $8000
USA - $8000