• Utilize medical terminology and abbreviations common to medical correspondence, forms, and documents.
• Manage front office duties such as reception, bookkeeping, record managing and patient data collection.
• Utilize methods to maintain patient satisfaction in both front and back offices.
• Promote teamwork and efficiency through cross-training and know the roles of different positions in medical offices and clinics.
• Use appropriate oral and written communication skills with patients, physicians, and colleagues by utilizing professional psychology.
• Acquire vital signs and patient medical history.
• Possess proficient skills in running of computer operating system and office task managing software such as word processing, spreadsheets, and communication manager.
• Have in-depth knowledge of medical instruments and know proper disinfection and sterilization techniques for the instruments.
• Understand the legal and ethical standards and implications they have on today’s medical profession.
• Keep track of office supplies and order equipment as necessary.

CONTENT

• Introduction to Computers
• Computerized Keyboarding
• Medical Office Procedures
• Clinical Office Procedures
• Emergency Medical Procedures
• Medical Law and Ethics
• Medical Human Relations
• Medical Office Transcription
• Medical insurance, billing & coding
• Business English and Communication
• MS Word
• MS Excel
• MS Access
• MS Outlook
• Anatomy and Physiology
• Basic Medical Terminology

FOR WHOM:

Relevant Healthcare Practitioners

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Ghana - $6000
Rwanda - $7000
UK - $8000
USA - $8000