Call Now+234 803 304 5484, +234 906 000 2299

Send Message[email protected]

Start Date: 13 Jan, 2025

End Date: 17 Jan, 2025

WiFiFree WiFi available

$3,500

Event Details

Learn how to exceed your customer’s expectations!

Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Improve the way your employees handle customer interactions and emergency situations, and learn how to develop a customer service culture in your team. With the help of industry case studies and hands-on exercises, build your own strategy proposal during the course.

At the end of this course you will be able to:

  • Design a customer service strategy and implementation plan to deliver consistently superior service across different customer touchpoints
  • Identify current trends, issues and opportunities related to the design and implementation of an effective customer service strategy
  • Recount the role of the customer service strategy and proposition within an airline’s vision, mission and brand positioning statements

 

CONTENT

  • State of the airline industry and key performance indicators
  • Airline business models and strategies
  • Brand and customer service value propositions
  • Airline customer service touchpoint, benchmark and best practices analysis and development
  • Airline customer service training content design and implementation
  • Processes and activities during irregular operations and contingency planning

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

This course is available in the following locations:
Nigeria - $3500
Ghana    - $6500
Rwanda - $7500
UK - $8500
USA - $8500

Venue

200, Murtala Muhammed Way (2nd & 3rd Floors), Adekunle Bus Stop, Yaba, Lagos - Nigeria.

Other Dates

Start Date End Date
05 May, 2025 09 May, 2025
Start Date End Date
13 Jan, 2025 17 Jan, 2025
Start Date End Date
13 Jan, 2025 17 Jan, 2025