• Build high-performance teams that can lead projects to successful implementation
• Keep the team on track through team consensus and conflict resolution
• Minimize communication misunderstandings
• Prevent team “break-ups” by using constructive feedback
• Achieve better results through clear, open and honest communication
• Optimize time, money and resources by putting the right people on the right projects

CONTENT

• The ins and outs of communications skills
• Team dynamics: what’s unique about project teams
• Conflict management…successful team behaviors
• How to delegate and run effective meetings
• Communicating during project implementation and closure: conveying appreciation…what to do when crisis hits…performance reporting
• Negotiating agreements: a PM’s sources of power
• Achieving commitment and creating project successes

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6000
Rwanda - $7000
UK - $8000
USA - $8000