Upon completion of this course you will be able to:

• Improve your competitive performance using practical management tools including revenue management and pricing
• Identify your customers’ changing needs to adjust your business for immediate results
• Maintain optimum levels of customer service without increasing your costs
• Analyze changes within the cargo industry and its stakeholders
• Stay current with the latest business and technological trends

CONTENT

• The cargo industry and its stakeholders
• Marketing and sales for cargo
• Pricing and revenue management
• Trends in technology
• IATA’s e-cargo initiatives
• Optimizing the use of the internet and intranet within your organization
• Operations and management
• Cargo trends and forecasts
• Business processes
• Industry regulations and their impact

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3500
Ghana    - $6500
Rwanda - $7500
UK - $8500
USA - $8500