On completion of the workshop, participants will be able to:-

• Understand the role of supervisor/leader
• Understand the problem-solving process, techniques and approaches used by supervisors
• Understand Current supervision techniques required by supervisors to lead their team
• Recognize the importance of maintaining highest standard of quality in the team
• Recognize the need to be in line with the vision and expectations of the organization
• Understand the importance of inculcating teamwork for all the members in the department

CONTENT

• The Role of the Supervisor
• Supervisor in a Manufacturing Vs Service Industry
• Importance of line of communication in both these industries for a supervisor
• Tools of Supervision
• Delegating Effectively : Tapping on your Best Resources
• Quality Assurance – Optimizing Quality at Workplace
• importance of Total Quality Management as well as how the supervisor plays a key role in ensuring quality improvement
• Quality techniques and quality circles activities.
• Improvising Human Relations – Supervisor’s Role
• Discover how supervisor plays an important role in understanding subordinates emotional problems
• The fundamental problems in human relationships.

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:

Ghana - $6000
Rwanda - $7000
UK - $8000
USA - $8000