By the end of this training course, participants will be able to:

• Understand individual and collective psychology and organisational dynamics in crises and emergencies
• Analyse and make rational decisions in before, during and after crises and emergencies
• Lead teams and organisations in crises and emergencies
• Solve problems and manage crises and emergencies
• Understand and apply ethical factors in crisis and emergency leadership

CONTENT:

Psychology and Dynamics of Crises and Emergencies

• The nature of crises and emergencies
• Individual psychology under crisis
• Collective psychology under crisis
• Evolution and dynamics of crises and emergencies
• Crises and emergencies don’t just work 8 hour days
• Tasks of leaders before, during, and after a crisis

Rational Decision-Making in Crises and Emergencies

• Instinct, intuition, and reason
• Rational decision-making processes
• Individual and collective Decision-Making
• Psychology & human behaviour, solutions to improve your Decision Making
• Delegation through mission-based leadership
• Structured hierarchical planning and operations

Leading Teams and Organizations

• Roles and responsibilities of leaders in crises and emergencies
• Crisis management organization
• Creating effective and efficient teams through rapid teambuilding
• Creating effective and efficient interagency cooperation and collaboration
• Organizational & team dynamics: morale, cohesion, mood, unity of purpose
• Principles of operational command and leadership

Solving the Problem: Managing the Crisis or Emergency

• Seeking cause & effect to solve problems, not blame or responsibility
• Creating and running a crisis/emergency Command Centre
• Elements of risk management: prevention, response, containment & recovery
• Principles of business continuity and crisis operations
• Information gathering and situational awareness
• Operational rhythm, routines, and information management

Ethical Factors in Crisis Leadership

• Caring for subordinates and their families
• The leader's self-care
• Responsibilities to authorities, the public and/or victims
• Managing and leveraging Social Media
• After-action review and lessons learned processes
• Preparing for the next crisis

FOR WHOM:

Managers, Team Leaders and Supervisors, Emergency & Crisis Management Professionals.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:

Ghana- $6000
Rwanda - $7000
UK - $8000
USA - $8000