• Provide full support to stakeholders in order to enhance the success of the business.
• Apply emotional intelligence to foster excellent business relationships, laterally and vertically.
• Plan and present strong business cases to their managers.
• Build and maintain different organizing systems that will lead to increased productivity.
• Generate win-win outcomes in any negotiation session.
• Plan and organize a successful event while practicing excellent business etiquette and protocol.

COURSE CONTENT

Partnering Strategically "With" Your Leader

• Understanding the Strategic Role of Today's Executive Assistant
• Working "With" versus Working "For'" your Leader
• Achieving Higher Engagement and Involvement in your Leader's Scope
• Self-Empowerment: Creating your Own Mission Statement
• Increasing your Share in Decision-Making
• Developing Forward Thinking: Being a Proactive Thinker

The Power of Emotional Intelligence

• Understanding the Four Dimensions of EI:
  • Awareness of Own Role
  • Management of Own Responsibilities
  • Awareness of Office Politics and Environment
  • Management of Stakeholders
• Recognizing How Stress and Feelings Affect Performance
• Applying EI in Building Relations and Dealing with Difficult Situations

Presenting Your Ideas with Passion and Credibility

• Planning for a Convincing Presentation
• Developing and Organizing Objectives and Content
• Delivering the Presentation and Fielding Questions
• Using Visual aids to Support the Presentation

Building and Maintaining Systems

• What is a System? The Why and How of Systems
• Filing Systems: Controlling Documents, e-Filing and Cloud Storage
• Time Management Systems: Planning, Organizing and Controlling
• Idea Generating Systems: Spotting and Implementing Improvements
• Self-Management Systems: Setting your Own Targets and Exceeding Them
• Using Discipline to Maintain and Ensure System Continuity

Negotiating with Suppliers (Internal and External)

• Principles of Successful Negotiations with Internal and External Suppliers
• Negotiation Planning and Tactics
• Aiming at Win-Win Outcomes
• Negotiating for the Long-Term

Event and Conference Organization

• Planning for Events: A Project Management Approach
• Promoting Events and Ensuring Maximum Turn-Out
• Managing and Controlling Events
• Managing Suppliers and the Secrets of Dealing with Hotels and Venues

Protocol and Business Etiquette

• Principles of Business Etiquette
• Phone, e-Mail and Meeting Etiquette
• Understanding Values, Beliefs and Perceptions
• Dealing with Different Personalities and Cultures
• Creating a Personal Brand within the Organization

FOR WHOM:

Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and seek to move their career further up.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:

Nigeria - $5000
Rwanda - $7000
UK - $8000
USA - $800