• To be able to explain the process of planning and setting goals
• To be able to identify the strategies for effective time management and delegation
• To be able to demonstrate an understanding of resolving conflicts
• To be able to describe clearly problem solving techniques and rational decision making
• To be able to identify the appropriate skills in motivating staff

At the end of the course, participants will be able to:

• Understand the best performance practices
• Have an awareness of management techniques in managing people and other resources
• Develop management skills for operating and managing an organization

CONTENT

• Leadership and team building techniques
• The Management process
• Conflict resolution and management
• Time Management
• Delegation
• Problem solving
• Decision making
• Motivation
• Setting goals, objectives and targets
• Planning
• Trade union laws and contract of employment
• Disciplinary issues
• Negotiation and dispute management
• Security and safety in the workplace
• Maintaining peace and harmony in the workplace

FOR WHOM:

Managing Directors, General Managers, Divisional Heads, Human Resources Managers, Departmental and Unit Heads and others who perform related functions in Banks.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6000
Rwanda - $7000
UK - $8000
USA - $8000