The course is designed to provide participants with a solid foundation of all the core elements of hotel quality improvement.

CONTENT

• Introduction to Hotel Quality
• Quality Management-Tools & Theories
• Statistics in Quality
• Accreditation in Hotel Quality
• Quality in Hotel Organizations
• Dashboards and Scorecards
• Past, Present & Future of Hotel Quality

FOR WHOM:

Quality control Managers, Supervisors, Managers, Heads of Departments, Team Managers, staff and others who perform related function

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:

1ST BATCH:  24th – 27th November, 2020 

2ND BATCH: 13th – 16th April, 2021

THE COURSE FEE WILL COVER YOUR:

Tea/Coffee with snacks for breakfast, Lunch, Flash Drive & Training materials, Executive bag and writing materials, Group Photographs and Certificate.