This comprehensive programme allows delegates to develop strategies for "being all they can be", both inside and outside the working environment.  Delegates will learn about "behaviours" and develop techniques to help them Communicate more assertively, appear more confident, make positive first impressions and have the ability to Influence others and also understand the tactics involved with Negotiation.

CONTENT

Understanding Yourself and Others

• How our “self-talk” creates our self-image and influences our behaviour
• How our habits and attitudes influence our behaviour

Communicating Assertively

• What Assertive Communication is and is not
• How we should plan, structure and conduct Assertive Communication
• Using Assertive Communication in a variety of situations

Projecting a Professional Image

• Maximising our personal impact
• Connecting with people and building rapport
• Establishing our credibility in the eyes of others
• Promoting and presenting ourselves effectively
• Influencing other people’s perception of us
• Maximising our personal power and influence
• Making positive first impressions
• Looking and sounding confident
• Creating a sincere self-belief
• Understanding the power of feedback
• Understanding the power of our appearance

Influencing and Negotiating

• Learning how to influence others
• Understanding Influencing styles
• Understanding the strategies and tactics of Negotiation
• Planning and conducting Negotiations
• Securing a Win/Win outcome

Building Personal and Professional Confidence

• Greater awareness of your skills and talents
• Confidence in handling difficult situations
• Ability to self-manage and improve your behaviour
• Overall confidence

Managing Stress

• The causes and symptoms of stress
• Approaches to managing our stressors

FOR WHOM

Secretaries, clerks, administrative and support staff, Team leaders, supervisors, section heads, Personal Assistants, Executive Assistants, and others who perform related duties in the workplace.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:

1ST BATCH: 6th – 9th October, 2020

2ND BATCH: 13th – 16th April, 2021          

THE COURSE FEE WILL COVER YOUR:

Tea/Coffee with snacks for breakfast, Lunch, Flash Drive & Training materials, Executive bag and writing materials, Group Photographs and Certificate.