• Composition of the medical team
• Importance of each professional roles in the team
• Factors that teams need to be high-performing
• Best practices for a team leader, including skills to develop and lead a high performing team
• The importance of clear goals, roles, and processes for conducting effective team meetings and leading productive teams
• Team building stages and the tools and tasks needed to move through each stage
• Teamwork tools that are used to align individuals to be as effective as team members
• Team communication tools that develop positive interactions among team members
• Tools for team problem-solving and goal attainment
• Medical team harmony and control

CONTENT:

Understanding Your Role

• Leader or Manager?
• Self-perception
• Beyond the Job Description: finding out what your organization requires of you
• Balancing Conflicting Stakeholder Demands
• Understanding the Nature of Change
• A Model for Implementing Change

Personal Effectiveness, Time Management and Delegation

• Understanding Yourself and Your Organizational Environment
• Outcome Orientation
• Setting Personal and Team Objectives
• Managing Performance
• Finding and Using Time Effectively
• A Model for Effective Delegation

Communication, Influence and Conflict Management

• Channels of Communication
• Effective Listening Skills
• Emotions and Rapport
• Persuasion and Negotiation: the Keys to Personal Influence
• Managing Conflict Assertively

Team Building, People Management and Motivation

• How High-performing Teams Work?
• Identifying Team Roles
• Teams in Practice: Team Building Exercise
• Motivation and Reward
• Building and Sharing a Vision
• Different Approaches to Leadership

Enhancing Team Performance through Coaching and Development

• Coaching for Personal and Team Growth
• Development Planning
• Team Building Skills
• Communication Skills
• Virtual Team Management

For whom: Relevant Healthcare Practitioners