• Recognize and manage differences between you and nontechnical professionals
• Deliver clear messages to nontechnical professionals
• Apply verbal and nonverbal techniques to build shared understanding
• Strategically apply a communication system to enhance relationships and achieve performance goals
• Develop active listening skills that promote better work relationships
• Get your points across in diverse communication contexts
• Use influencing skills to complete projects faster and grow your reputation
• Be able to productively manage conflict

CONTENT

Identifying differences between technical and nontechnical professionals

• Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
• Understanding the impact of generational characteristics on communication within and outside of technical areas
• Analyzing your own work situation based on communication needs and expectations

Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances

• Distinguishing communication style preferences to better understand and influence others
• Determining your personal communication styles with the profile
• Identifying the strengths and limitations of your profile
• Using behavioral clues to determine others’ personal styles
• Describing how to more effectively work with other styles

Strategically Applying a Communication System to Enhance Relationships

• Differentiating between verbal and nonverbal communications
• Assessing your own nonverbal traits and developing an improvement plan
• Identifying criteria for establishing trust and building credibility
• Using a communication model to conduct more effective conversations

Developing Active Listening Skills to Promote Better Work Relationships

• Recognizing the role of listening in effective communications
• Knowing when and how to acknowledge emotions and ideas
• Applying effective listening techniques to own work situations

Communication Strategies to Help You Achieve Your Goals

• Determining when to use open and closed-ended questions
• Demonstrating and applying the effective use of informing, directing and criticizing

Productively Managing Conflict

• Using and applying the AEIOU model to assertively build shared expectations
• Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
• Developing an action plan to apply these techniques to your own work situations

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:
Nigeria - $3000
Ghana    - $6000
Rwanda - $7000
UK - $8000
USA - $8000