At the end of this course the participants will be able to:

• Understand what your patients value.
• Create a culture of Continuous Improvement.
• Use data to drive improvement.
• Identify and eliminate waste.

CONTENT:

• Introduce the Plan-Do-Check-Act (PDCA) formatted problem-solving process.
• Create an understanding of the A3 thinking process and how it can be used in problem-solving.
• Practice the process in a group setting.

• Go away with a sense of how you might use the process to improve results in your organization.
• Learn how to lead efforts in which tools and methods learned can be put into practice.
• Better understand your role as a leader in Lean transformation.

• Understand Lean implementation as a change initiative.
• Return home with a sense of direction about how to improve results in your organization.
• Explain Lean principles, systems, and tools and discuss how, when, and why they apply to healthcare environments.

• Explain how implementing Lean thinking is intended to create sustainable organizational culture change.
• Describe the features and attributes of a Lean culture and the Lean Transformation Model.
• Apply Lean principles and methodologies to improve work processes and systems.
• Demonstrate effective coaching skills for developing problem-solving capabilities in others.

• Examine your own role and function pertaining.
• Analyze the application of Lean principles, systems, and tools for organizational improvement.
• Identify gaps between the current state and the desired future state of your organization or unit.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

This course is available in the following locations:

Nigeria - $3000
Ghana - $6500
Rwanda - $7500
UK - $8500
USA - $8500